Project/Program Management

• Application Development
• Application Management
• Application Transition from development to in-house or outsourced application management team
• Outsourcing initiative planning and implementation
  
  

IT Organizational Design/Evaluation

• People, roles, and organizational structure
• Operational process design, development and implementation
• Tool evaluation, selection and implementation
• Service Level Metrics/Agreements requirements and reporting definition and implementation
  

Technical/User/Other Writing

• Technical and user documentation
• Requests for Information or Proposal
• Proposal writing for software, hardware and services
  
  

• Training (productivity software and in house systems)

• Training manuals and materials, development and maintenance
• Training delivery:

  • one on one
  • small groups
  • classrooms
  • executives/management
  • online

Product/Software Evaluation, Selection and Implementation Planning

• Web Design, Development, Implementation and Hosting

• New websites:
  • Needs analysis/detailed requirements definition
  • Design, programming, testing and implementation
  • Hosting arrangements
    
    
• Existing Websites
  • Troubleshooting
  • Maintenance
  • Website Enhancements and upgrades
  • Upgrade Support